When it comes to outsourcing tasks and responsibilities, a managed services agreement (MSA) can be a helpful tool in ensuring that both the client and service provider are on the same page. An MSA outlines the terms and conditions of the services provided, as well as each party`s responsibilities, obligations, and expectations. Here`s an example of what a managed services agreement might look like.

Introduction

This section sets out the purpose and scope of the agreement, as well as the parties involved. It might include details such as:

– The client`s name and contact information

– The service provider`s name and contact information

– The start and end dates of the agreement

– A brief overview of the services being provided

Services

This section outlines the specific services that the service provider will be providing to the client. It might include details such as:

– The specific tasks or responsibilities that the service provider will be handling

– Any limitations or exclusions to the services provided

– The expected level of quality or performance for each service

– Any deadlines or timelines that must be met

Payment

This section outlines the payment terms for the services provided. It might include details such as:

– The total cost of the services

– The payment schedule (e.g. monthly, quarterly, annually)

– Any invoicing or payment procedures

– Any penalties or fees for late payments

Term and Termination

This section outlines the length of the agreement and any provisions for early termination. It might include details such as:

– The length of the agreement (e.g. one year, two years)

– Any provisions for automatic renewal

– Any conditions for early termination (e.g. breach of contract, mutual agreement)

– Any notice requirements for termination

Intellectual Property

This section outlines the ownership and use of any intellectual property related to the services provided. It might include details such as:

– Any existing intellectual property that either party brings to the agreement

– Any new intellectual property that is developed during the course of the agreement

– Any licensing or usage rights for intellectual property

– Any restrictions on the use or disclosure of intellectual property

Confidentiality

This section outlines the confidentiality obligations and requirements of the parties involved. It might include details such as:

– Any confidential information that is shared between the parties

– Any restrictions on the use or disclosure of confidential information

– Any procedures for safeguarding confidential information

– Any obligations to return or destroy confidential information at the end of the agreement

Indemnification and Liability

This section outlines the responsibilities and liabilities of each party. It might include details such as:

– Any damages or losses that either party may incur during the course of the agreement

– Any indemnification obligations (i.e. responsibility to compensate the other party for damages or losses)

– Any limitations on liability (e.g. caps on damages)

– Any procedures for dispute resolution or arbitration

Conclusion

A managed services agreement is a valuable tool for outsourcing tasks and responsibilities. By clearly outlining the terms and conditions of the agreement, both the client and service provider can ensure that they are on the same page and can avoid misunderstandings or disputes. The example provided above is a template and should be customized to fit the specific needs and requirements of the parties involved.